1-Returns will not be accepted without getting a return authorization number from our customer service department. This RA Number must be written on the outer packages, so they can identified when returned.
2-All shortages or damages must be reported within 14 business days of the the receipt of order.
3-All shortages or damages must be shipped back to our warehouse within 7 business days of receipt of return authorization. No exchanges, or invoice adjustment after 15 business days of the original invoice date.
4-Items returned without our return authorization number can not be refunded or credited.
5-INSURE ALL RETURN SHIPMENTS FOR FULL VALUE WITH FREIGHT CARRIER.To obtain a return authorizations number please notify Holy Land Imports at 914-347-3178 or via email at the following address email@example.com within 14 days by completing the following steps:
• Items and quantities you are returning.
• Reason you are returning the items (wrong item, damaged item, or defective item).
Please be as descriptive as possible in your reason for returning your items. The more information provided, the quicker we will be able to process the return.
• Your invoice number and package tracking number and return address.
Your refund will be processed within 1 to 4 days after your return is received, and you will be notified via e-mail.
All prices are in USD.