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Help

Help

How do I register with you?

Registration allows our Web site to store your account information, making it easier and faster for you to place an order. Register separately for wholesale account or a retail account.

Wholesale Accounts Registration

To register for a wholesale account for the first time please click here.
But if you are a return customer and would to login into your account please click here to login.

Retail Accounts Registration


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How do I sign in Quickly?

To sign in quickly just click here.


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What if I forget my password?


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What if I forget my password?

Forgot your password...no problem. We will email your password to your mailbox-email me my passowrd.


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I'm having problems with my user name/password!

If you have forgotten your account password, please refer to "what if I forget my password" FAQ question. If you continue to experience problems please contact us at 914-347-3178.

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How do I update my account?

To update your account you must be signed in. Sign in by clicking on the "My Account" button. Fill in your email address and password. Then click the "LOG IN" button. This will take you to the "Account Menu" screen. From here you may review or change your account settings including your address book, order history, order status, account settings, language preference and "remembered" items.

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How can I check the status of my order?

To check the status of your order, you must first be logged onto your account. Next click on "My Account" and select the "View Order history" button. This will take you to an order history page that shows all your orders including their order numbers and their status. Click on an Order number for more detail on your individual orders including shipping information and the items purchased.
You may also call our Customer Service at 914-347-3178 ext.14

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How To Order?

Orders from Holy Land Imports can now be made by Phone, Fax, Mail, and of course on-line through our secure shopping system.Our offices and warehouse are located in New York. To place your order, please fill out the order form and familiarize yourself with the item numbers, quantities and terms of sale before you call. Please note the time and date of your phone order and the name of the representative who handled your call.

Phone orders:

10AM - 6PM (EST) Monday - Friday

1-888-699-2290
1-914-347-3178
1-914-372-1391

FAX orders: Faxing us your order eliminates the mistakes which can occur on the phone. Please send fax orders to
fax: 1-914-372-1391
Mail orders: If you wish to include a check or do not have access to a fax machine you may also mail your order to us at the following address:
Holy Land Imports, LLC.
Order Processing Department
711 Executive Blvd. Suite U
Valley Cottage, NY 10989

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How will I know if my order was accepted?

You can check on the status of your order, you must first be logged onto your account. Next click on "My Account" and select the "View Order history" button. This will take you to an order history page that shows all your orders including their order numbers and their status. If your order was accepted the status will be one of four messages:

1-Received And Proceed-Ship Date- the order is received and in process. Order will be shipped on the requested date.

2-Process Of Being Shipped the order is in our shipping department and will be shipped less than 24 hours.

3-Pending- to complete your order we require more information regarding your account. Please contact us.

4-Shipped Out- the order has been shipped out of our warehouse and you can track the shipment through our tracking system.

5-Cancelled- after careful review and consideration of your application and order we are unable to complete your order. Please contact us for more information.

6-Backorder-All items not shipped with the original order will be immediately placed on backorder until available, and will be shipped as soon as possible. Backorders will not be charged towards your Credit Card until shipped. If you do not wish to have any backorder, please contact us.


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How much will it cost to ship my order?

Listed shipping costs for your order is an estimate. Actual shipping charges will be calculated based upon final weight and the destination of your order.

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How do I get a Catalog?

To request a catalog simply send an e-mail to us at (sales@holylandimports.net) requesting a catalog.

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Wholesale Order Lead Times

W e try to ship wholesale orders immediately. During our busiest season, lead times may increase. You can guarantee delivery by ordering well in advance. When placing an order simply give us your preferred ship date and your order will be pre-programmed to ship at that time.

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Terms of Business

The minimum initial order to set up a Wholesale Account is $300 merchandise total. Thereafter, there is a minimum order of $150. For all new accounts the first three transactionsmustbe prepaid.

Acceptable payment methods are: VISA, MASTER CARD, DISCOVER or CHECK. COD is not accepted. Billing terms may be established after these initial three payments and following credit approval.

Wholesale accounts require a valid State Sales Tax Identification number. You must fax a copy of your State Sale Tax Identification as well as  form ST-120 to 914-372-1391.  You can download form ST-120 from the following link: http://www.tax.state.ny.us/pdf/1999/fillin/st/st120_699_fill_in.pdf

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Shipping Information

All orders are shipped worldwide from our warehouse in New York to your door step within 1-3 business days. Please allow an additional 4-6 business days for UPS ground delivery. If you need faster delivery, please use expedited shipping options.
Learn more about shipping options
.

All items not shipped with the original order will be placed on back order until available. See "Back Order" information for more details.

PLEASE EXAMINE YOUR MERCHANDISE UPON ARRIVAL!


Shipping is through UPS, USPS, FEDEX or Best way available. If you wish us to use or to avoid using a certain shipping company, please inform us when placing your order.

If the package(s) arrive at your location with noticeable damage to the outer carton or if you have any damages please:

1- Save broken item(s) and packing material in original shipping carton. Damage must be reported to us within 7 business days of the receipt of order.

2-Immediately notify Holy Land Imports and we will notify freight carrier. Freight carrier will inspect and return the package to us.

3-After the carrier has approve or advised us of the damage claim, we will credit your account or replace the damaged goods.

4-Holy Land Imports is not responsible for merchandise damaged or lost in transit.

If you are a wholesale customer and would like to pick up your order from our warehouse in NY, Please advise us when placing your order, so that we may schedule a pickup date, 24 hours notice is required

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Backorders

Most items are in stock year round for your convenience. All items not shipped with the original order will be immediately placed on backorder until available, and will be shipped as soon as possible. Backorders will not be charged towards your Credit Card until shipped. If this is the case, you will receive notification via email.

If you do not wish to wait due to the delay or backorder, you may request a cancellation for your order, provided that the item(s) has not shipped. If we do not hear from you before we ship the item(s), we will assume you have agreed to the shipment delay.
If we cannot deliver your item(s) within 30 days of the payment date, delay notice or backorder notification (whichever is greater), a cancellation will be processed automatically. You will receive a prompt refund for any unshipped portion of your order. Please allow up to two billing cycles for the refund credit to appear on your credit card statement if you used a credit card.

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What is your return policy?

We stand behind every product we sell. If you are not absolutely pleased with your purchase - for any reason - we will be happy to make an exchange or refund the purchase price. You can return item/s within 14 days of the receipt of your order. You may expect your refund within 48 hours of return, less shipping, and 15% handling charges. No returns are allowed after 14 days of the original invoice date.

Return Policy:

1-Returns will not be accepted without getting a return authorization number from our customer service department. This RA Number must be written on the outer packages, so they can identified when returned.

2-All shortages or damages must be reported within 14 business days of the the receipt of order.

3-All shortages or damages must be shipped back to our warehouse within 7 business days of receipt of return authorization. No exchanges, or invoice adjustment after 15 business days of the original invoice date.

4-Items returned without our return authorization number can not be refunded or credited.

5-INSURE ALL RETURN SHIPMENTS FOR FULL VALUE WITH FREIGHT CARRIER.

To obtain a return authorizations number please notify Holy Land Imports at 914-347-3178 or via email at the following address orders@holylandimports.net within 14 days by completing the following steps:

• Items and quantities you are returning.

• Reason you are returning the items (wrong item, damaged item, or defective item).
Please be as descriptive as possible in your reason for returning your items. The more information provided, the quicker we will be able to process the return.

• Your invoice number and package tracking number and return address.
Your refund will be processed within 1 to 4 days after your return is received, and you will be notified via e-mail.

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Price matching policy

If you find one of our products at another store or catalog for a lower non-sale price, we will match it. Up to 30 days after the purchase, we will refund any price difference. Our policy applies to the exact same product quality, confirmed to be in stock at the time of the offer. Proof of the offer (such as an ad) is required. Does not apply to "sale" or auction prices or any other Web sites.

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Wholesale Order Cancellations

All order cancellations must be received in writing at our office no later than 30 days from the date of the original order. You are responsible for obtaining a written cancellation receipt from Holy Land Imports, LLC. A verbal cancellation does not constitute cancellation. No cancellation is allowed after the 30 days period given from the date of the original order, due to the fact that each order is regarded as a custom made order since everything is hand-carved. You will be legally liable for 50% (cancellation fee) of your total order as a result of canceling your order after the 30 day period. Buyer is responsible for all cancellation and Legal collection fees necessary in obtaining payment.

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Late Payment Fee

A $ 25.00 late payment fee results if any portion of a payment is still outstanding at the time of the payment due date. The current applicable late fee of 14.99% Annual Interest Rate will incur Finance Charges on your account based on the average daily balance of your account multiplied by applicable Monthly Periodic Rate. Whereupon Buyer will pay all legal fees necessary to collect outstanding balance due.

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