How
do I register with you?
Registration allows our Web site to store your account information,
making it easier and faster for you to place an order. Register
separately for wholesale account or a retail account.
Wholesale Accounts Registration
To register for a wholesale account for
the first time please click
here.
But if you are a return customer and would to login into your
account please click here to login.
Retail Accounts Registration
To register for a retail account for the
first time please click here.
But if you are a return customer and would to login into your
account please click here to login.
Go
to top
How
do I sign in Quickly?
To sign in quickly just click here.
Go
to top
What
if I forget my password?
Forgot your password...no problem. We will email your password
to your mailbox-email me my
passowrd.
Go
to top
I'm
having problems with my user name/password!
If you have forgotten your account password, please refer
to "what if I forget my password"
FAQ question. If you continue to experience problems please
contact us at 914-347-3178.
Go
to top
How
do I update my account?
To update your account you must
be signed in. Sign in by clicking on the "My
Account" button. Fill in your email address and password.
Then click the "LOG IN" button. This will take you to the
"Account Menu" screen. From here you may review or change
your account settings including your address book, order history,
order status, account settings, language preference and "remembered"
items.
Go
to top
How
can I check the status of my order?
To check the status of your order, you must
first be logged onto your account. Next click on "My
Account" and select the "View Order history" button. This
will take you to an order history page that shows all your
orders including their order numbers and their status. Click
on an Order number for more detail on your individual orders
including shipping information and the items purchased.
You may also call our Customer Service at 914-347-3178 ext.14
Go
to top
How To
Order?
Orders from Holy Land Imports can now be made by Phone, Fax,
Mail, and of course on-line through our secure shopping system.Our
offices and warehouse are located in New York. To place your
order, please fill out the order form and familiarize yourself
with the item numbers, quantities and terms of sale before
you call. Please note the time and date of your phone order
and the name of the representative who handled your call.
| Phone
orders: |
10AM - 6PM (EST) Monday - Friday
1-914-347-3178
1-914-372-1391 |
| FAX
orders: |
Faxing us your order eliminates the mistakes
which can occur on the phone. Please send fax orders to
fax: 1-914-372-1391 |
| Mail
orders: |
If you wish to include a check or do not
have access to a fax machine you may also mail your order
to us at the following address:
Holy Land Imports, LLC.
Order Processing Department
4 Vernon Lane Suite 3A
Elmsford , NY 10523 |
Go
to top
How
will I know if my order was accepted?
You can check on the status of your order, you must
first be logged onto your account. Next click on "My Account"
and select the "View Order history" button. This will take
you to an order history page that shows all your orders including
their order numbers and their status. If your order was accepted
the status will be one of four messages:
1-Received And Proceed-Ship Date- the order is received
and in process. Order will be shipped on the requested date.
2-Process Of Being Shipped the order is in our shipping
department and will be shipped less than 24 hours.
3-Pending- to complete your order we require more
information regarding your account. Please contact
us.
4-Shipped Out- the order has been shipped out of our
warehouse and you can track the shipment through our tracking
system.
5-Cancelled- after careful review and consideration
of your application and order we are unable to complete your
order. Please contact us for
more information.
6-Backorder-All items not shipped with the original
order will be immediately placed on backorder until available,
and will be shipped as soon as possible. Backorders will not
be charged towards your Credit Card until shipped. If you
do not wish to have any backorder, please contact
us.
Go
to top
How
much will it cost to ship my order?
Listed shipping costs for your order is an estimate. Actual
shipping charges will be calculated based upon final weight
and the destination of your order.
Go
to top
How
do I get a Catalog?
To request a catalog simply send an e-mail to us at (sales@holylandimports.net)
requesting a catalog.
Go
to top
Wholesale
Order Lead Times
W e try to ship wholesale orders immediately. During our busiest
season, lead times may increase. You can guarantee delivery
by ordering well in advance. When placing an order simply
give us your preferred ship date and your order will be pre-programmed
to ship at that time.
Go
to top
Terms of Business
The minimum initial order to set up a Wholesale Account is
$300 merchandise total. Thereafter, there is a minimum order
of $150. For all new accounts the first three transactions
must
be prepaid.
Acceptable payment methods are: VISA, MASTER CARD, DISCOVER
or CHECK. COD is not accepted. Billing terms may be established
after these initial three payments and following credit approval.
Wholesale accounts require a valid State Sales Tax Identification
number. You must fax a copy of your State Sale Tax
Identification as well as form ST-120 to
914-372-1391. You can download form ST-120 from the
following link:
http://www.tax.state.ny.us/pdf/1999/fillin/st/st120_699_fill_in.pdf
Go
to top
Shipping
Information
All orders are shipped worldwide from our
warehouse in New York to your door step within 1-3 business
days. Please allow an additional 4-6 business days for UPS
ground delivery. If you need faster delivery, please use expedited
shipping options.
Learn more about shipping options.
All items not shipped with the original order
will be placed on back order until available. See "Back
Order" information for more details.
PLEASE EXAMINE YOUR MERCHANDISE UPON
ARRIVAL!
Shipping is through UPS, USPS, FEDEX or Best way available.
If you wish us to use or to avoid using a
certain shipping company, please inform us when placing your
order.
If the package(s) arrive at your location with noticeable
damage to the outer carton or if you have any damages please:
1- Save broken item(s) and packing material
in original shipping carton. Damage must be reported to us
within 7 business days of the receipt of order.
2-Immediately notify Holy Land Imports and
we will notify freight carrier. Freight carrier will inspect
and return the package to us.
3-After the carrier has approve or advised
us of the damage claim, we will credit your account or replace
the damaged goods.
4-Holy Land Imports is not responsible for
merchandise damaged or lost in transit.
If you are a wholesale customer and would like to pick up
your order from our warehouse in NY, Please advise us when
placing your order, so that we may schedule a pickup date,
24 hours notice is required
Go
to top
Backorders
Most items are in stock year round for your convenience. All
items not shipped with the original order will be immediately
placed on backorder until available, and will be shipped as
soon as possible. Backorders will not be charged towards your
Credit Card until shipped. If this is the case, you will receive
notification via email.
If you do not wish to wait due to the delay or backorder,
you may request a cancellation for your order, provided that
the item(s) has not shipped. If we do not hear from you before
we ship the item(s), we will assume you have agreed to the
shipment delay.
If we cannot deliver your item(s) within 30 days of the payment
date, delay notice or backorder notification (whichever is
greater), a cancellation will be processed automatically.
You will receive a prompt refund for any unshipped portion
of your order. Please allow up to two billing cycles for the
refund credit to appear on your credit card statement if you
used a credit card.
Go
to top
What
is your return policy?
We stand behind every product we sell. If you are not absolutely
pleased with your purchase - for any reason - we will be happy
to make an exchange or refund the purchase price. You can
return item/s within 14 days of the receipt of your order.
You may expect your refund within 48 hours of return, less
shipping, and 15% handling charges. No returns are allowed
after 14 days of the original invoice date.
Return Policy:
1-Returns will not be accepted without getting a return
authorization number from our customer service department.
This RA Number must be written on the outer packages, so they
can identified when returned.
2-All shortages or damages must be reported within
14 business days of the the receipt of order.
3-All shortages or damages must be shipped back to
our warehouse within 7 business days of receipt of return
authorization. No exchanges, or invoice adjustment after 15
business days of the original invoice date.
4-Items returned without our return
authorization number can not be refunded or credited.
5-INSURE ALL RETURN SHIPMENTS FOR FULL VALUE
WITH FREIGHT CARRIER.
To obtain a return authorizations number please notify Holy
Land Imports at 914-347-3178 or via email at the following
address orders@holylandimports.net
within 14 days by completing the following steps:
• Items and quantities you are returning.
• Reason you are returning the items (wrong item, damaged
item, or defective item).
Please be as descriptive as possible in your reason for returning
your items. The more information provided, the quicker we
will be able to process the return.
• Your invoice number and package tracking number and
return address.
Your refund will be processed within 1 to 4 days after your
return is received, and you will be notified via e-mail.
Go
to top
Price
matching policy
If you find one of our products at another store or catalog
for a lower non-sale price, we will match it. Up to 30 days
after the purchase, we will refund any price difference. Our
policy applies to the exact same product quality, confirmed
to be in stock at the time of the offer. Proof of the offer
(such as an ad) is required. Does not apply to "sale" or auction
prices or any other Web sites.
Go
to top
Wholesale
Order Cancellations
All order cancellations must be received in writing at our
office no later than 30 days from the date of the original
order. You are responsible for obtaining a written cancellation
receipt from Holy Land Imports, LLC. A verbal cancellation
does not constitute cancellation. No cancellation is allowed
after the 30 days period given from the date of the original
order, due to the fact that each order is regarded as a custom
made order since everything is hand-carved. You will be legally
liable for 50% (cancellation fee) of your total order as a
result of canceling your order after the 30 day period. Buyer
is responsible for all cancellation and Legal collection fees
necessary in obtaining payment.
Go
to top
Late Payment
Fee
A $ 25.00 late payment fee results if any portion of a payment
is still outstanding at the time of the payment due date.
The current applicable late fee of 14.99% Annual Interest
Rate will incur Finance Charges on your account based on the
average daily balance of your account multiplied by applicable
Monthly Periodic Rate. Whereupon Buyer will pay all legal
fees necessary to collect outstanding balance due.
Go
to top
|
